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Frequently asked questions

Primal Soles are made out of three layers: a top layer of natural cork, a middle layer of anti-bacterial memory foam and a bottom layer of recycled cork & foam. 

Unlike all other insoles on the market, Primal Soles are specifically designed so they can be 100% recycled. By using only cork and foam, we ensure that each sole can be recycled and transformed into that bottom layer. 

Cork is a natural material that is comfortable, light and sustainable. It can also be recycled and reused. Visit our Back to the Source section to know more. 

Primal Soles are perfect for everyday, office and outdoor shoes. Make sure to choose the right fit according to the product description. For example, thinner insoles like the “Oatmilk Elite” edition are best for office shoes that naturally have a tighter fit. Please contact us if you have additional questions on the best fit.

We currently offer three different size options that cover sizes ranging from EU35 to EU47. Once you’ve found the right size range for you, you can then trim your insoles to perfectly fit your shoes. For more information, you can see here. If you are in between sizes, we recommend sizing up. 

You can recycle your Primal Soles by sending them back to us at the end of its life cycle.

If you opted for the subscription model, then in your next order you will automatically get a return envelope and label. Just send us back your old ones and once we receive them, we will automatically apply a 20% discount code to the next pair. 

Primal Soles are made in Portugal. 

We offer returns and exchanges for 30 days on items purchased through our website. For more information visit Refund Policy.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.